Hang on, everyone. 2020 is almost over. Let's hope that, when the new year dawns, 2020's bumpy ride will smooth out, paving the way for a new normal. The events of this year, most notably the pandemic and the civil unrest surrounding equality in the United States have rocked our workplaces in ways we simply couldn't have predicted when we were all ringing in the new year last January. Some of those changes may well be permanent. One thing is for certain: We're not going back to our pre-pandemic normal anytime soon.