Challenge​

Impacted by technology-driven change and rapid growth, Mastercard business and HR leaders recognised a gap in the information they held about the skills and capabilities of their workforce, and how these would be impacted into the future.

To inform their workforce planning and development efforts, they required a clear understanding of what the future of work might look like for them.

Approach​

To clarify how roles and skills are changing as emerging technologies reshape the nature of work, Mastercard engaged Faethm by Pearson AI for the future-focussed data they needed to inform their workforce planning and development efforts.

Faethm by Pearson's enterprise SaaS platform models the impacts of emerging technologies across every area of a business. The platform was used by Mastercard to analyse multiple large-scale data sets from many sources, including performance management, job descriptions and learning management systems.

Outcomes​

An analytics-driven approach has moved Mastercard beyond the traditional, static methods of scenario planning. Faethm by Pearson’s insights enabled Mastercard to:

• Surface a macro to micro view of workforce skills, providing a deep understanding of where the strengths are in the organisation, and where skills need to be built

• Inform ongoing workforce planning and development efforts

• Guide day-to-day learning investments

• Support worker career development by identifying upskilling needs for the critical skills of the future